Frequently Asked Questions

Monitor (Free)

• Track vitals, period/fertility, exercise, symptoms, and food
• Text and voice entry
• Up to 4 dossiers (family members)
• 100MB storage
• MCP integration with limited AI insights
• Perfect for basic health tracking

Optimize ($12/month or $120/year)

• Everything in Monitor, plus:
• Photo uploads with OCR
• Supplements & medications tracking
• Family history
• Lab results tracking
• Consumer genome analysis (~160 curated variants covering pharmacogenomics, disease risks, methylation, athletic performance, nutrition, personality traits, and physical traits)
• Full AI insights, trend analysis, predictions, and health correlations
• 1GB storage
• Up to 4 dossiers

Research ($35/month or $350/year)

• Everything in Optimize, plus:
• Medical imaging (MRI, CT, X-ray scans)
• Complete genome analysis (all 5,000+ variants from SNPedia)
• Clinical genome sequencing support
• Browse and search any genetic variant
• 100GB storage (imaging files are large)
• Up to 4 dossiers

Annual plans are priced at 10 months - you get 2 months free:

• Optimize: $120/year instead of $144 (save $24)
• Research: $350/year instead of $420 (save $70)

inou is in active development. If you sign up now:

• No charges until July 1, 2026 - use any paid tier completely free
• No auto-renewal on July 1, 2026 - we'll ask if you want to continue
• No credit card required during early access - just sign up and start using it
• Choose to continue with a paid plan or stay on the free Monitor tier after July 1st

This gives you 6+ months to try inou with full access to Optimize or Research features before deciding if you want to pay.

Yes, you can change your plan at any time:

• Upgrade: Takes effect immediately, you get access to new features right away
• Downgrade: Takes effect at the end of your current billing period
• Data preservation: Your data is never deleted when you downgrade - features just become read-only until you upgrade again

For example, if you downgrade from Optimize to Monitor, your lab results and genome data remain stored, but you'll lose AI analysis features until you upgrade again.

• Monitor (100MB): You'll receive a notification when you reach 80% and 95% of your limit. At 100%, you can't add new data until you upgrade or delete old entries.
• Optimize (1GB): Same notification system. 1GB covers approximately 1,000 lab PDFs or 50 consumer genome files.
• Research (100GB): Designed for medical imaging. 100GB covers roughly 200-400 MRI/CT studies depending on series count.

We don't charge overage fees. If you need more storage, you'll need to upgrade to the next tier or manage your existing data.

Yes! All tiers include up to 4 dossiers. A "dossier" is an individual health profile. This means you can:

• Track your own health plus 3 family members (spouse, children, parents)
• Manage your child's medical records
• Help an elderly parent track their medications and appointments
• Keep separate profiles for complex multi-person health situations

Each dossier has its own data, permissions, and privacy settings. Family members can have their own login access or you can manage everything from your account.

All tiers:

• Vitals: blood pressure, heart rate, weight, temperature, oxygen saturation
• Period/fertility: cycle dates, flow, symptoms, basal body temperature, cervical mucus
• Exercise: type, duration, intensity, routes, performance metrics
• Symptoms: headaches, pain, fatigue, digestive issues, mood, sleep quality
• Food: meal logging via text, voice, or photo

Optimize & Research add:

• Supplements & medications: dosage, timing, refills, interactions
• Family history: genetic conditions, disease patterns
• Lab results: blood tests, panels, biomarkers with trend tracking
• Consumer genome: 23andMe, AncestryDNA, or similar test results

Research tier adds:

• Medical imaging: MRI, CT, X-ray scans (DICOM format)
• Clinical genome sequencing: whole exome, whole genome, gene panels

This is what makes inou different.

A single MRI can contain thousands of images across multiple sequences (T1, T2, FLAIR, etc.). Uploading all of them to an AI chat is impractical - you'd hit context limits and waste time selecting slices manually.

inou solves this:

• Upload your entire scan once (we handle DICOM natively)
• Your AI sees the study metadata - what sequences exist, how many slices, anatomical positions
• When analyzing, the AI requests exactly the slices it needs
• It can pull specific images on demand: "show me axial T2 slice 45" or "compare sagittal FLAIR at L4-L5"

The AI intelligently navigates your imaging library without you having to manually find and upload individual images. Ask about a herniated disc, and it fetches the relevant spine sequences. Ask about a brain lesion, and it pulls the right FLAIR slices.

Example: "Look at my May 2024 lumbar MRI and tell me if there's any change compared to my January 2023 scan" - the AI fetches and compares the relevant slices from both studies automatically.

For Optimize ($12/mo):

Upload your raw data file from 23andMe, AncestryDNA, or similar consumer tests. inou analyzes ~160 carefully curated, high-confidence genetic variants:

• Pharmacogenomics (40 variants): Which medications work best for your genetics (statins, blood thinners, antidepressants, pain meds)
• Disease risk (30 variants): BRCA1/2, APOE (Alzheimer's), Lynch syndrome, familial hypercholesterolemia, clotting disorders
• Methylation & detox (10 variants): MTHFR, CBS, MTR - affects folate metabolism, B12 needs, homocysteine
• Athletic performance (20 variants): Muscle fiber type, VO2max potential, injury risk, recovery speed
• Nutrition (20 variants): Lactose intolerance, caffeine metabolism, alcohol flush, vitamin needs
• Personality & traits (20 variants): COMT (stress response), sleep chronotype, pain sensitivity
• Physical traits (20 variants): Eye color, hair traits, earwax type, bitter taste

For Research ($35/mo):

Everything above PLUS access to all 5,000+ variants analyzed by SNPedia, including:

• Rare disease variants
• Uncertain/early research findings
• Polygenic risk scores for 50+ conditions
• Carrier status for 200+ recessive conditions
• Search any rsID or gene
• Clinical genome sequencing data (WES/WGS)

Privacy control: You choose whether to show protective variants (good news), risk variants (bad news), or both. Some people want comprehensive information; others prefer not to see risks they can't control.

inou connects AI assistants like Claude and Grok directly to your health data. Instead of manually copying and pasting information, your AI can:

• Read your complete medical history
• Analyze trends across vitals, labs, symptoms
• Correlate genome data with medication responses
• Answer questions using YOUR specific health data

How it works:

1. Connect your AI to inou (Claude via MCP bridge, Grok via API)
2. Ask health questions naturally: "Why am I having headaches?" or "Is this medication safe for my genome?"
3. AI sees your relevant data and gives personalized answers
4. Data never leaves inou permanently - AI queries it in real-time

Monitor tier: MCP works, but AI has limited data (no labs/genome), so insights are basic

Optimize/Research: Full AI capabilities with complete health context

Currently supported:

• Lab results: PDF upload with OCR
• Genome: 23andMe, AncestryDNA raw data files
• Medical imaging: DICOM files from radiology
• Photos: Medication bottles, food, health documents

Coming soon:

• Apple Health / HealthKit integration
• Google Fit integration
• Wearable devices (Garmin, Oura, Whoop)
• MyChart / Epic integration
• Laboratory portal direct imports

You can also enter data manually via text or voice for anything not yet automated.

No. inou is a tool for organizing your health data and enabling AI to help you understand it. It is NOT:

• A diagnostic tool
• A replacement for medical advice
• A treatment recommendation system
• A prescription service

inou helps you:

• Track your health comprehensively
• Understand patterns and trends
• Communicate better with your doctor (export reports for appointments)
• Research your conditions using AI with your personal context
• Manage medications and symptoms

Always consult your healthcare provider for medical decisions. Think of inou as your health data infrastructure - it makes you a more informed patient, but your doctor makes the clinical calls.

We're in active development and want early users to:

1. Test features and give feedback while we refine the product
2. Build their health data without worrying about costs
3. Experience full value before committing to a subscription
4. Help us improve by reporting bugs and suggesting features

Early adopters are incredibly valuable. This free period is our way of saying thank you for being part of the journey.

We'll contact you before July 1st to ask if you want to continue:

• Continue with paid tier: Subscribe at the current pricing (prices locked for early users)
• Downgrade to Monitor (Free): Keep using basic features forever at no cost
• Export and leave: Download all your data and cancel

Important: Your subscription will NOT auto-renew. We will never charge you without explicit confirmation. No surprises, no sneaky billing.

For early users who sign up during the free period:

• Pricing locked: If you subscribe after July 1st, you'll pay 2026 prices even if we raise them later
• Grandfathered forever: As long as you maintain continuous subscription, your rate never increases
• Example: If you subscribe at $12/mo in July 2026 and we raise prices to $15/mo in 2027, you still pay $12/mo

New users after July 2026 will pay whatever the current pricing is at that time.

No - build one comprehensive dossier with as much information as possible. The more data your AI has access to, the better insights it can provide.

You can create multiple dossiers under different email addresses, but there's no benefit to splitting your health data. Keep everything in one place for the best AI experience.

Use separate dossiers for family members, not for yourself.

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Digital wallets (Apple Pay, Google Pay)
• ACH bank transfers (annual plans only)

Coming soon: PayPal, Venmo

No. Payment processing is handled by Stripe, a certified PCI Service Provider Level 1 (the highest security standard). We never see or store your credit card details. Stripe handles all payment security.

Monthly plans:

• First charge: July 1, 2026 (or later if you sign up after that date)
• Recurring: Same day each month (if you subscribe on July 15th, you're billed the 15th of each month)
• Prorated: If you upgrade mid-cycle, you're charged the prorated difference immediately

Annual plans:

• First charge: July 1, 2026 (or later)
• Recurring: Same date each year
• No mid-year charges unless you upgrade tiers

30-day money-back guarantee:

If you subscribe after July 1, 2026 and aren't satisfied, request a full refund within 30 days. No questions asked.

Free period users:

Since you used the service free for months before subscribing, refunds aren't available after the 30-day guarantee expires. You can always cancel to avoid future charges.

1. Day 1: Automatic retry
2. Day 3: Email notification + retry
3. Day 7: Final retry + account locked (read-only access)
4. Day 14: Account suspended (no access until payment resolves)
5. Day 30: Account scheduled for deletion

Your data is never deleted before 30 days, and we'll send multiple notifications. Update your payment method anytime to restore access immediately.

1. Go to Account Settings
2. Click "Subscription" tab
3. Click "Cancel Subscription"
4. Confirm cancellation

Takes effect:

• End of current billing period (you keep access until then)
• Immediate downgrade to Monitor (Free) tier
• No further charges

Your data:

• Never deleted
• Remains stored and accessible in read-only mode
• Full access restored if you resubscribe

Yes, anytime. Just:

1. Go to Account Settings
2. Click "Upgrade"
3. Choose your plan and enter payment

Your data is still there - you'll have immediate access to everything again.

Account deletion is permanent and immediate:

1. Go to Account Settings
2. Click "Delete Account"
3. Confirm deletion (requires typing "DELETE" to confirm)
4. All data is permanently destroyed within 24 hours

Before deleting:

• Export your data (we provide standard formats)
• Download any reports or documents you want to keep
• Consider canceling instead (keeps your data for future use)

After deletion:

• Cannot be undone
• Cannot recover any data
• Backups purged within 30 days

Yes, anytime. Export formats:

• Structured data: JSON, CSV
• Labs: PDF copies of original uploads
• Genome: Original raw data file
• Imaging: DICOM files
• Reports: PDF summaries with charts and trends

Export includes everything: vitals, symptoms, medications, labs, genome, imaging, notes - your complete health record.

Use cases:

• Switching to another service
• Sharing with healthcare providers
• Personal backup
• Research or analysis

You own your data. We just store it for you.

United States-based servers using enterprise-grade infrastructure:

• Not on Big Tech clouds (no Google, Amazon, Microsoft)
• Independent data centers with physical security
• Redundant backups across multiple locations
• HIPAA-compliant infrastructure

If you access inou from outside the US, your data crosses international borders. We apply the same security and privacy protections regardless of your location.

FIPS 140-3 encryption (US government standard):

• At rest: All files encrypted using FIPS 140-3 validated cryptography
• In transit: TLS 1.3 encryption for all connections
• Backups: Encrypted with separate keys
• Key management: Hardware security modules (HSMs)

This is the same encryption standard used by banks, hospitals, and government agencies.

Only you. We never:

• Share data with advertisers
• Sell data to third parties
• Use data to train AI models
• Mine data for research without explicit consent
• Provide data to partners or affiliates

Law enforcement:

We comply with lawful requests (court orders, subpoenas) but nothing else. If served with a valid legal demand, we must provide requested data. We will notify you unless legally prohibited.

Your AI:

When you connect AI via MCP, your data is transmitted through an encrypted bridge to your AI session. The AI processes it in real-time but doesn't store it permanently. Check your AI provider's privacy policy for their data handling practices.

No, except:

• You explicitly request support that requires data access
• Legal obligations (court order)
• Critical security incident investigation

When access is granted:

• Restricted to senior staff only
• Logged in audit trail (visible to you in Account Settings)
• Time-limited (access expires after 24 hours)
• You're notified when access occurs

Random employees, contractors, or developers never have access to your health data.

Never. Your data is:

• Not used to train machine learning models
• Not used to improve AI assistants
• Not used for research or development
• Not anonymized and aggregated for analysis

If we ever want to use anonymized, aggregated data for research, we will:

1. Ask for explicit opt-in consent
2. Explain exactly what we're studying
3. Provide the ability to opt out anytime
4. Never share identifiable data

None. We don't use:

• Google Analytics
• Meta pixels
• Tracking scripts
• Third-party cookies
• Advertising networks

What we do track:

• One cookie for login session
• IP addresses for security logs only
• Error logs for debugging (no personal data)

We have no idea what you click, where you came from, or where you go next.

Yes. We follow HIPAA standards:

• Business Associate Agreements available for covered entities
• Administrative, physical, and technical safeguards
• Breach notification procedures
• Audit controls and access logs
• Encrypted storage and transmission

We also comply with:

• GDPR (European data protection)
• FADP (Swiss data protection)
• CCPA (California consumer privacy)

Regardless of where you live, you get our highest level of privacy protection.

Users under 18:

• Cannot create accounts independently
• Require parent/guardian authorization
• Parent/guardian maintains full control
• Can be revoked anytime

Parents/guardians can:

• Create dossiers for children
• Manage all data and access
• Control sharing and AI integration
• Delete child's data anytime

Minors cannot share their data with third parties or connect AI without parental consent.

Web browser (all tiers):

• Chrome, Firefox, Safari, Edge
• Desktop and mobile browsers
• Responsive design for any screen size

Mobile apps (coming Q2 2026):

• iOS (iPhone, iPad)
• Android
• Native apps with full feature parity

Desktop apps (planned):

• macOS
• Windows

Currently supported:

• Claude (Anthropic) - via MCP bridge (.mcpb file)
• Grok (xAI) - via direct API

We're actively adding more integrations. See inou.com/connect for the latest list.

Report it! We want to know:

• Email: support@inou.com
• In-app: Help → Report Bug
• Include screenshots if possible

Early users who report bugs help us build a better product. We fix critical issues within 24 hours and minor issues within a week.

Yes:

• Email support: support@inou.com (24-48 hour response)
• This FAQ page
• Setup guides at inou.com/connect

Absolutely! Email features@inou.com or use the in-app feedback tool. We maintain a public roadmap and regularly implement user suggestions.

Early users have significant influence on product direction - if enough people want a feature, we prioritize it.

We commit to:

• 90 days advance notice
• Export tools for all data
• Recommendations for alternative services
• Option to self-host your data

If acquired, your data either:

• Transfers under the same privacy terms, OR
• You're given the option to export and delete

We will never sell user data as part of an acquisition. It's your data, not our asset.

1. Go to inou.com
2. Enter your email address
3. Click the verification link sent to your inbox
4. Create your first dossier
5. Start tracking!

No passwords to remember - we use secure email verification.

No credit card required during the free period.

Quick wins:

1. Current medications - Get AI drug interaction checking
2. Recent lab results - Upload last bloodwork PDF
3. Vitals baseline - Blood pressure, weight, resting heart rate
4. Symptoms if any - Helps establish patterns

Over time:

5. Upload genome data if you have it (23andMe, Ancestry)
6. Track period/exercise/food as relevant
7. Add family history for context
8. Upload medical imaging for complex conditions

Start simple - you can always add more later.

Instantly. Upload takes about 30 seconds (file is ~20MB), then analysis completes in seconds. Results appear immediately - no waiting, no email notification needed.

Yes, but it depends on format:

• PDFs: Upload directly (labs, imaging reports, doctor notes)
• Paper records: Take photos, upload via mobile app
• CDs from radiology: DICOM files work natively
• Portals (MyChart, etc.): Manual download, then upload

We're working on direct integrations with Epic, Cerner, and other EHR systems.

Claude Desktop:

1. Download the inou MCP bridge from your dashboard
2. Double-click the .mcpb file to install
3. Restart Claude Desktop
4. Ask Claude health questions - it now has access to your dossier!

Grok:

Grok connects directly via API. Go to your dashboard, generate an API token, and add it to Grok's settings.

Detailed setup guides: inou.com/connect