Support

We're here to help.

Something not working, a question about Claire, or a request about your data? Write to us.

01
Reach us
Email.

Write to support@inou.com. Tell us what you need in your own words.

02
What to include
So we can help sooner.

What happened, and what you expected to happen.

How you sign in: the email address or phone number on your account.

For a call or chat: roughly when it happened, and the caller's number if you have it.

Screenshots, if you can. Please never send passwords.

03
Delete your account
In the app, or by email.

In the app. Open Settings, then Delete account, and confirm. We send six digits to the email address or phone number you sign in with; enter them and your account is deleted at once, with everything in it — your days, your address book, your calls and chats, and what you told Claire.

By email. Write to us at the address above and say you want your account deleted. We answer within 30 days.

04
Your data

How we handle your data is in our privacy policy, and the rules for using InoU are in our terms. Privacy questions go to privacy@inou.com.

If you called someone and Claire answered, what we keep of that call is described in the privacy policy, under "Callers are people too".

05
Emergencies

InoU is not an emergency service. In an emergency, call emergency services directly.

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